Anthony

One of *.*.***'s premier clients has an exciting full-time opportunity for a Desktop Support Analyst located in Philadelphia Pennsylvania.

This position will be responsible for providing regular and timely remote and on-site support for 4-5 locations within an assigned territory.

Responsibilities Include:

· Trouble shoot hardware, software and network problems.
· Provide user support and conduct training on standard software applications.
· Inform, advise, train and support users relative to the requirements of network security, accounts and passwords in accordance with current standards of compliance with all applicable regulatory standards, HIPPA, Sarbanes-Oxley, etc.
· Support facility computer users on data and telecommunications hardware in person and by telephone as necessary in order to assess problems, make recommendations and apply solutions.

· Serve as the primary customer contact at assigned site locations. Communicate regularly and effectively with key customers such as Facility Directors, Business Managers, HR Managers and others concerning their needs, issues, concerns and communicate the role of the IS Department in meeting specific business needs as identified by management. Relay specific issues and general comments to IS management.

Travel to assigned site locations regularly and routinely in order to fulfill this role.

REQUIRED MINIMUM QUALIFICATIONS:

· Relevant BA/BS degree and one year of work experience or equivalent combination of training and experience.
· Proficiency in the configuration and maintenance of personal computers, Windows operating systems, personal computer networks, data and telephone cable plant, and standard Windows-based applications software.
· Write clear reports in Standard English, using proper grammar. Be able to effectively communicate verbally with staff, management, contracting agencies and others.
· Must have a customer service oriented attitude.

This is a full-time position with a salary range of $40-45,000 and full benefits, vacation and holidays.

Please respond with a current resume to ****@*****.com.

If you do not wish receive future email updates from *.*.***, please reply to remove@*****.com

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